Sr Customer Service Representative
Core
First point of contact for customers, liaising with sales and warehouse to fulfill orders and resolve availability issues for surgical implants.
Role type
Senior Customer Service Representative (Sales Support)
Builds
Order fulfillment and customer support for surgical implant solutions
Domain
Medical devices / Musculoskeletal implants
Deliverable
client delivery
Required skills
Order processing, customer communication, problem solving, procedural development, team support, analytical skills, attention to detail, time management
Preferred skills
SAP experience, MS Office proficiency
Technologies
SAP, MS Office, Windows
Responsibilities
Process customer orders accurately and timely; liaise with customers regarding order status and issues; coordinate between sales teams and customers; update customers and sales on order progress; help resolve set/implant availability issues; develop procedures for consistent service levels; support team members and foster team ethic; solve problems balancing customer demands; handle verbal and written customer contact professionally.
Seniority
Senior, hands-on IC