Customer Service Spanish Team Manager, Delivery
Core
Managing a team of 20-25 customer service associates to deliver world-class customer experiences and improve satisfaction.
Role type
Senior IC customer service team manager
Builds
Customer service operations and team performance
Domain
E-commerce / Customer Support
Deliverable
client delivery
Required skills
Team leadership, coaching, performance management, conflict resolution, process improvement, time management, inclusive culture building
Preferred skills
Systemic problem solving, flexible scheduling, travel adaptability
Technologies
N/A
Responsibilities
Set team vision and culture, coach and develop associates, facilitate team discussions, implement continuous improvement initiatives, manage performance goals
Seniority
Senior, hands-on IC
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