Customer Support Executive
Core
Handling high-volume customer enquiries via telephone and email, resolving product/service issues, and managing order processing and logistics coordination.
Role type
Customer Support Executive
Builds
Customer satisfaction and operational order fulfillment
Domain
General retail/service operations
Deliverable
client delivery
Required skills
telephone communication, email management, CRM proficiency, problem-solving, order processing, logistics coordination, documentation
Preferred skills
relationship building, knowledge base maintenance, supplier credit management
Responsibilities
Answering customer enquiries via phone and email, resolving product or service issues, managing incoming and outgoing post and parcels, processing customer orders for same-day shipment, chasing supplier credits for missed deliveries, maintaining accurate customer records in CRM systems, updating internal knowledge base, coordinating with warehouse team on order shipping
Seniority
Junior to Mid-level, hands-on IC
