IT Client Service Owner
Core
Own IT service delivery and incident management for clients, ensuring SLA adherence and system stability.
Role type
IT Client Service Owner
Builds
IT service operations and client support processes
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
client delivery
Required skills
ServiceNow administration, ITIL process compliance, incident management, stakeholder communication, reporting and analytics, audit support, maintenance coordination
Preferred skills
Problem-solving, proactive automation identification
Technologies
ServiceNow (SNOW), SAP, Business Objects, MSRs
Responsibilities
Monitor and escalate SNOW tickets, manage CSM functionalities and ITIL approvals, prepare service reviews and KPI reports, support SOC1 audits, coordinate system upgrades and disaster recovery tests, liaise with clients and internal teams, support project onboarding and integration
Seniority
Mid-level, hands-on IC
