Patient Support Specialist, Germany
Core
Patient support specialist managing consultation flows, triaging interactions, and ensuring timely delivery of products and services for patients in the German market.
Role type
Patient Support Specialist
Builds
Patient onboarding processes and operational workflows for a digital weight-management program
Domain
Digital healthcare / Weight management
Deliverable
client delivery
Required skills
German (fluent), English (B2+), customer support experience, problem-solving, adaptability, computer literacy
Preferred skills
CX software experience (Google Suite, Zendesk), startup experience
Technologies
Google Suite, Zendesk
Responsibilities
Onboard new patients, resolve patient tickets, make outbound calls to ensure service delivery, collaborate with care teams on order fulfillment, escalate and fix product issues, maintain process documentation
Seniority
Junior to Mid-level, individual contributor