Senior Client Success Manager
Core
Building OES's client success capability in the UK by shaping strategy and partnerships with senior university leaders.
Role type
Senior Client Success Manager (Strategy & Market Development)
Builds
OES's client success capability and UK market proposition
Domain
Higher Education / Strategic Partnerships
Deliverable
client delivery
Required skills
strategic thinking, long-term partnership development, executive relationship management, market insight generation, complex delivery escalation handling, autonomous problem solving
Preferred skills
experience in higher education sector, ability to influence senior leadership, track record of building scalable client relationships
Responsibilities
Define and write the client success playbook for the UK market, engage with Pro-Vice Chancellors and Deans to drive strategic partnerships, provide market insights to inform OES service development, manage complex delivery escalations, nurture high-level client relationships to generate growth