Hardware & Network Support Technician | Coimbatore
Core
Maintain pharmacy technology systems through hands-on hardware and network support in a fast-paced healthcare environment.
Role type
Hardware & Network Support Technician
Builds
Pharmacy operational technology infrastructure
Domain
Healthcare / Pharmacy Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, IT systems support, network connectivity configuration, remote IT support, ticket management, technical diagnosis, customer-facing support
Preferred skills
healthcare or pharmacy systems experience, security best practices for sensitive data
Technologies
computers, printers, networking equipment, interfaces
Responsibilities
Respond to help desk tickets and phone calls from pharmacies, troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment, consult with pharmacy staff to optimize technology setup, provide training to pharmacy staff on software applications and hardware devices, document technical support activities and maintain detailed records, deliver superior customer service, collaborate with technical support team members to resolve complex issues, identify recurring technical issues and contribute to developing permanent solutions
Seniority
Mid-level, hands-on IC
