ServiceNow Product and Delivery Manager, Global Deloitte Technology
Core
Drive end-to-end ServiceNow solution delivery for global member firms, leading delivery teams and owning the product roadmap to map platform capabilities to business outcomes.
Role type
ServiceNow Product and Delivery Manager
Builds
Global ServiceNow platform and solution offerings for Deloitte member firms
Domain
Professional Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, delivery leadership, stakeholder management, product strategy, pipeline management, solution design, process improvement
Preferred skills
Global team coordination, virtual collaboration, go-to-market strategy
Technologies
ServiceNow
Responsibilities
Lead and coordinate multiple concurrent ServiceNow engagements; Maintain open communications with customers, internal stakeholders, and vendors; Define and socialize the ServiceNow product/solution roadmap; Own intake through delivery including demand assessment and chartering; Translate customer needs into ServiceNow capabilities and advise on optimal designs; Ensure consistent, auditable processes across the Center of Excellence
Seniority
Senior, hands-on IC