After Sales Market Manager – International Markets
Core
Lead the development, governance, and performance of After Sales operations across international markets for EBRO, acting as the primary interface between HQ and General Distributors, Importers, and National Sales Companies.
Role type
International After Sales Market Manager
Builds
After Sales business models, parts and accessories supply chains, warranty administration, and service operations for EBRO vehicles.
Domain
Automotive OEM After Sales / International Markets
Deliverable
client delivery
Required skills
International market management, OEM aftersales operations, supply chain efficiency, warranty cost control, technical support program deployment, budget planning, customer satisfaction program rollout
Preferred skills
Experience managing diverse market structures, driving profitability in parts and services, analyzing market demand evolution
Technologies
Diagnostic tools, logistics systems, KPI monitoring systems
Responsibilities
Act as the central After Sales point of contact for assigned international markets; Support and drive the After Sales business development roadmap across markets; Oversee and analyze parts and accessories performance at market level; Monitor and manage warranty performance across international markets; Support Importers / NSCs in the development of technical capabilities; Ensure EBRO After Sales standards, processes, and KPIs are correctly implemented across service operations, parts logistics, and warranty administration; Drive a customer-centric After Sales culture by supporting the rollout of customer satisfaction programs; Support After Sales budget planning and monitor financial performance at market level.