Project Coordinator
Core
Bridge between operations, systems, and compliance, managing oncall operations and ticketing workflows to support global regional teams.
Role type
Project Coordinator (IT Operations)
Builds
Operational stability and service continuity for global IT support functions
Domain
Global IT Support and Logistics
Deliverable
infrastructure
Required skills
Oncall schedule management, ticketing system oversight, issue resolution coordination, stakeholder communication, documentation management, performance metrics analysis, team training
Preferred skills
None stated
Technologies
Ticketing systems, oncall scheduling tools
Responsibilities
Manage oncall schedules and shift handoffs, monitor and prioritize incoming tasks, facilitate issue resolution and escalations, serve as primary contact for oncall teams and stakeholders, maintain documentation and runbooks, analyze performance metrics and prepare reports, organize training sessions for team members
