Vice President, Data Science
Core
Lead and grow an in-house data science team responsible for research, experimentation, and data analysis to drive the performance of Five9's AI products and cloud contact center software.
Role type
VP of Data Science (Applied AI/ML Leadership)
Builds
AI agent architectures, LLM-based products, and cloud contact center solutions
Domain
Cloud contact center software / Applied AI & Machine Learning
Deliverable
production ML models | product features
Required skills
LLMs and agentic architectures, transformers and composite model pipelines, model fine-tuning and optimization, prompt engineering, large-scale data curation and governance, statistical analysis and causal inference, Python and ML Ops tooling
Preferred skills
Experience at best-in-class applied research organizations, publishing thought leadership (papers/blogs), scaling high-performing teams across geographies
Technologies
Python, OpenAI, Anthropic, Google, Meta, Mistral, cloud-native environments, ML Ops tooling
Responsibilities
Set technical direction for AI methodologies and algorithms, perform hands-on technical work including model evaluation and experimentation, grow and structure the data science team, act as spokesperson for data science to stakeholders and customers
Seniority
Executive (VP), hands-on IC leadership
