Sr. Applied Scientist - Agentic AI, Amazon Connect
Core
Research and develop Agentic AI technology to disrupt the industry, specifically for Amazon Connect's AI-first customer experience solution.
Role type
Sr. Applied Scientist (Agentic AI)
Builds
Robust agentic systems and science solutions for contact center automation.
Domain
Generative AI, LLMs, Agentic AI, Contact Center
Deliverable
production ML models
Required skills
Machine learning, Deep learning, Generative AI, LLMs, Fine-tuning, Prompting, Retrieval, Post-training, Java, C++, Python, PyTorch, vLLM, Agent frameworks, MCP, Amazon Bedrock, SageMaker
Preferred skills
Patents or publications at top-tier conferences, Automation or monitoring frameworks, Evaluation frameworks for open-ended tasks, Synthetic data generation, RL-based post-training (RLHF/RLAIF/GRPO), Environment simulation, Agent harness evaluation
Technologies
PyTorch, vLLM, Amazon Bedrock, SageMaker
Responsibilities
Distill insight from huge data sets, conduct cutting-edge research, develop science solutions, define offline evaluation harnesses and online experiments, prototype and iterate on ideas to build and evaluate robust agentic systems
Seniority
Senior, hands-on IC