Lead Quality Engineer
Core
Lead Quality Engineer shaping quality standards, automation, and validation systems for a voice AI platform serving contact centers.
Role type
Lead Quality Engineer (AI/ML focus)
Builds
AI-driven testing workflows, validation tooling, and CI/CD quality gates for conversational AI products
Domain
AI/ML, Voice AI, Contact Center Technology
Deliverable
production ML models | product features
Required skills
Test strategy design, automation framework development, CI/CD integration, risk-based testing, data analytics for quality, stakeholder influence, team leadership
Preferred skills
TypeScript, JavaScript, Python, testing generative AI/LLM systems, FDE/delivery environment experience
Technologies
TypeScript, JavaScript, Python, CI/CD pipelines, AI/ML testing frameworks
Responsibilities
Lead and mentor a team of 5 AI-enabled QA Engineers; define company-wide quality engineering standards; build AI-native testing workflows; own the quality feedback loop from dogfooding to bug reporting; partner with Product/Engineering on testability and acceptance criteria; improve automation frameworks and validation tooling; use AI/analytics to expand edge-case coverage and inform roadmap decisions
Seniority
Senior, hands-on IC with leadership responsibilities
