Manager - Cognizant
Core
Overseeing project delivery, managing a development squad, and performing business analysis for ServiceNow implementations in enterprise/government environments.
Role type
Senior Delivery Manager / Business Analyst
Builds
ServiceNow solutions (ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Design) for government clients
Domain
Government / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, Agile project management, backlog management, release planning, governance & compliance, stakeholder engagement, business analysis, solution adoption
Preferred skills
Experience with automated testing frameworks, CI/CD pipelines, gap analysis, UAT support, system architecture, integration specifications
Technologies
ServiceNow, Gitlab, JIRA, SGTS tools
Responsibilities
Track project timelines, resources, risks, and change requests; Conduct workshops to gather business requirements and define user stories; Manage client environments, deployments, and data migration; Establish and enforce response time SLAs for support categories; Develop and maintain SOPs, user manuals, and process documentation
Seniority
Senior, hands-on IC