Customer Service Representative
As a Customer Service Representative , you'll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls-it's about investigation, collaboration, and driving process improvements that enhance patient care.
Your responsibilities will include:
- Serving as a key liaison between hospitals, internal sales reps, marketing, and other stakeholders
- Managing inquiries and resolving issues with professionalism and care
- Investigating complex cases and identifying opportunities for process improvement
- Maintaining accurate records and ensuring compliance with internal systems
- Collaborating across teams to deliver exceptional customer experiences
Why Join Us?
We don't just offer jobs-we build careers. As a global leader in medical technology, we provide:
- Career development: Continuous training and progression opportunities
- Financial wellbeing: Healthcare, insurance, and financial benefits
- Paid parental leave: Support for your growing family
- Volunteer days: Paid time off to give back
- Award-winning culture: Work with a high-performing, supportive team
- Flexible working arrangements and access to onsite gyms in most offices
- Employee benefits: Discounts, health care, insurance, and wellbeing programs
Who You Are
To succeed in this role, you'll need to demonstrate:
- Teamwork: Build strong relationships and communicate effectively
- Attention to detail: Accuracy and compliance are key
- Adaptability: Thrive in fast-paced, high-pressure environments
- Problem-solving: Investigate issues and find solutions quickly
- Integrity: Do the right thing-even when no one's watching
- Passion for healthcare: Be driven to make a difference every day
Requirements
- Full Australian working rights
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and stay calm under pressure
- Experience in customer service or stakeholder management preferred
If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"
If this role sounds like a good fit, please apply below!
Pay rate will not be below any applicable local minimum wage rates. Stryker is a global leader in medical technologies and, together with its customers,
