Service Desk Officer
Core
Provide first-line technical support and triage service desk tickets for school and office-based technology systems across the Catholic Education Diocese of Bathurst.
Role type
Service Desk Officer (ICT Support)
Builds
Remote and onsite ICT support for schools and offices
Domain
Education / IT Service Management
Required skills
ICT support, ITSM platforms, ticket management, equipment procurement, audiovisual support, budgeting, Work Health & Safety compliance
Preferred skills
Experience in education sector, self-service culture promotion, project participation, continuous improvement
Responsibilities
Provide first-line technical support and triage service desk tickets; Deliver remote and onsite ICT support; Communicate with users regarding issue resolution; Support staff and students in using ICT services; Promote self-service culture through training; Assist with equipment procurement and budgeting; Ensure compliance with Work Health & Safety policies
Seniority
Mid-level, hands-on IC