Service Delivery Manager
Core
Pilot software delivery and service quality within an application environment, ensuring SLA compliance and coordinating technical teams.
Role type
Service Delivery Manager
Builds
Software applications and services
Domain
IT Services / Application Management
Deliverable
client delivery
Required skills
Delivery Management, Service Quality Management, SLA monitoring, Stakeholder management, Technical team coordination, Incident management, Reporting
Responsibilities
Pilot software delivery scope, Monitor service quality and SLAs, Coordinate technical teams, Track incidents and corrective actions, Produce delivery reports, Participate in steering committees
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