Customer Service Executive - MK053
Core
First point of contact for B2B customers, handling enquiries, processing orders, and coordinating delivery schedules.
Role type
Customer Service Representative (B2B)
Builds
Commercial client support and order fulfillment
Domain
B2B commerce and logistics
Deliverable
client delivery
Required skills
administrative skills, numeracy, order processing, product knowledge, internal system management, logistics coordination, account monitoring, escalation management
Preferred skills
detail-oriented, proactive, confident communicator, ability to manage competing priorities
Responsibilities
Handle B2B customer enquiries via phone and email; Process customer orders and capture purchase order numbers; Provide product advice and availability information; Coordinate delivery schedules with logistics and warehouse teams; Maintain records of customer interactions and transactions; Monitor customer accounts for compliance and discrepancies; Collaborate with Sales, Finance, and Operations; Escalate complex queries or complaints.
Seniority
Individual Contributor, entry to mid-level
