Project Coordinator
Core
Support small business customers via inbound/outbound calls to resolve technical issues and consult on design/marketing strategies.
Role type
Professional Services Call Center Specialist
Builds
Customer support interactions and design/marketing recommendations
Domain
Web hosting and digital presence services
Deliverable
client delivery
Required skills
customer service, inbound/outbound call handling, technical troubleshooting, conflict resolution, critical thinking, multitasking, Microsoft Office basics, typing 40 WPM
Preferred skills
technology experience, internet/social media knowledge, small business knowledge
Responsibilities
Communicate with customers via inbound and outbound call center, identify and troubleshoot technical issues, consult options to enhance design/marketing strategy, participate in cross-functional team meetings
Seniority
Individual Contributor, entry-to-mid level
