AI Solution Architect EMEA
Core
Connects product management with customer-facing teams to position and deliver Genesys AI solutions, including Agentic Virtual Agents, while driving sales cycle engagement.
Role type
AI Solution Architect
Builds
Genesys AI solutions, Agentic Virtual Agents, and Copilot capabilities
Domain
Customer Experience (CX) / AI / Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Genesys AI capabilities (predictive AI, Agentic Virtual Agents, Copilot), ML, NLU/NLP, LAMs, advanced prompt engineering, technical discovery, solution design, C-level stakeholder influence
Preferred skills
Rapid learning in AI landscape, content creation
Technologies
Genesys Cloud, Agentic Virtual Agents, Copilot
Responsibilities
Articulate and demonstrate product value to customers, design and prototype AI use cases, support pre-sales activities (demos, trials, integration guidance), provide feedback to Product Management, develop technical assets and workshops, influence CIO/CTO stakeholders
Seniority
Senior, hands-on IC
