Senior IT Associate
Core
Oversee and maintain IT infrastructure, provide technical support, deliver training, and manage endpoints for Sun King's operations in Ethiopia.
Role type
Senior IT Associate (Infrastructure & Support)
Builds
IT infrastructure stability, user productivity, and call center operations
Domain
Enterprise IT, Call Center Technology, Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network systems administration, Server and data storage management, Network security implementation, Endpoint hardware and software management, Call center technology (VoIP) maintenance, IT procurement and vendor management, Cross-platform OS expertise (Windows, Linux, macOS), Incident response and troubleshooting
Preferred skills
IT training program development, Contract negotiation, Cross-functional stakeholder coordination
Technologies
VoIP systems, Windows, Linux, macOS
Responsibilities
Maintain and troubleshoot network systems, servers, and data storage solutions; Provide technical assistance to staff across Ethiopia; Develop and deliver IT training programs; Manage and maintain endpoint devices; Maintain call center technology and troubleshoot related issues; Assist with IT procurement and manage vendor relationships
Seniority
Senior, hands-on IC
