ServiceNow Quality Assurance Engineer
Core
Own the testing lifecycle for the ServiceNow ecosystem, designing test strategies and ensuring seamless experiences for internal teams and external customers.
Role type
ServiceNow Quality Assurance Engineer
Builds
ServiceNow features and ecosystem components
Domain
IT Service Management (ITSM) / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, API & Web Services testing, database knowledge (Oracle), operational configuration, test strategy design, defect tracking, continuous improvement methodologies
Preferred skills
CRM experience, stakeholder collaboration, process documentation
Technologies
ServiceNow, Oracle
Responsibilities
Design and execute test plans for new and existing features; identify and track defects; manage operational tasks like user management and role configuration; maintain operational documentation; evolve QA methodologies; participate in tool and version upgrades
Seniority
Mid-level, hands-on IC