Business Capability Expert - Commercial Process E2E
Core
Design, standardize, and optimize end-to-end commercial processes (Product model, Opportunity, Quoting, Subscription, Contract, Order, Billing) and enable AI/automation integration within Philips' health technology solutions.
Role type
Senior Business Capability Expert (Commercial Process E2E)
Builds
Standardized commercial backbone processes and AI-enabled workflows for product sales, delivery, and billing.
Domain
Health Technology / Commercial Operations / Process Engineering
Required skills
End-to-end multi-modal commercial process execution, Process design & optimization, Salesforce/Apttus/SAP/Zuora expertise, AI/ML integration, KPI/SLA monitoring, Stakeholder engagement, Change management
Preferred skills
University degree in Business/Engineering/CS, Quality/regulatory compliance knowledge, Community of practice building, Performance impact tracking
Technologies
Salesforce, Apttus, SAP, Zuora, AI/ML tools
Responsibilities
Analyze and optimize E2E commercial processes, Ensure alignment with IT applications and compliance, Identify and implement AI automation opportunities, Conduct workshops and training for process adoption, Collaborate with business and IT to define requirements, Monitor KPIs and SLAs for continuous improvement
Seniority
Senior, hands-on IC with strategic program ownership
