Associate Product Manager
Core
Develop and deliver a commercially successful customer experience (CX) benchmarking and operational improvement platform serving key industries across various regions.
Role type
Associate Product Manager (CX Benchmarking)
Builds
NPS Prism instruments, benchmarking survey instruments, and client-ready dashboards
Domain
Customer Experience (CX) / Market Research / Data Analytics
Deliverable
product features
Required skills
Stakeholder management, data analysis, survey design, vendor collaboration, dashboard development, large dataset management, AI-assisted quality checks
Preferred skills
None stated
Technologies
None stated
Responsibilities
Assist in developing and delivering new and existing NPS Prism instruments for subscription customers; Design and execute new benchmarking survey instruments; Work with research vendors to test surveys and manage quotas; Analyze data and develop client-ready dashboards; Manage and analyze large datasets using AI-assisted quality checks; Engage with internal and external teams to drive alignment; Participate in client meetings to address data inquiries and provide methodology training
Seniority
Associate (Entry-level IC)
