Senior Business Travel Consultant - Out of Hours / Split Shift
Core
Senior Business Travel Consultant providing first-class service to business travelers by managing bookings, amendments, and cancellations via live chat, telephone, and email.
Role type
Senior Business Travel Consultant (Out of Hours / Split Shift)
Builds
Travel reservations and amendments for Click Travel customers
Domain
Corporate Travel Management / SaaS
Deliverable
client delivery
Required skills
Expert knowledge of Galileo or Sabre GDS system, proficiency in air fares and ticketing, ability to reissue tickets autonomously, independent problem-solving, client relationship management, mentoring junior staff
Preferred skills
Experience with out-of-hours shifts, flexibility with rotating schedules
Technologies
Galileo GDS, Sabre GDS
Responsibilities
Manage travel bookings, amendments, and cancellations efficiently; Arrange European and domestic travel including flights, car rentals, and hotels; Communicate with clients via live chat, telephone, and email; Proactively maintain and develop client relationships; Mentor and support junior team members; Ensure all service level agreements are met and maintain GDS queues
Seniority
Senior, hands-on IC with mentorship responsibilities