Customer Success Manager im B2B Sales (m/w/d)
Core
Proactively manage B2B customer relationships, serve as the primary point of contact, and build long-term partnerships.
Role type
Customer Success Manager (B2B)
Builds
Long-term customer partnerships and service solutions
Domain
B2B Leasing (E-bikes, E-scooters, E-rollers)
Deliverable
client delivery
Required skills
B2B customer success or sales experience, cross-selling and upselling, customer feedback analysis, technical understanding, digital tools affinity
Preferred skills
Experience at HR events, structured independent work
Responsibilities
Coordinate customer requests with Head of Sales, route inquiries to internal departments, process service requests, identify upselling opportunities, collect and analyze customer feedback
Seniority
Individual Contributor, entry to mid-level
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