Area Collections Executive
Core
Managing delinquent accounts and ensuring repayment compliance through client visits, collection calls, and strategic follow-ups to minimize default rates.
Role type
Area Collections Executive
Builds
Collection performance and portfolio quality for a microfinance/fintech or banking organization
Domain
Financial services / Credit risk management
Deliverable
client delivery
Required skills
field operations, debt recovery, risk intervention, performance management, fraud detection, customer complaint resolution, repossession oversight, data analysis, strategic planning, cross-functional collaboration
Preferred skills
microfinance/fintech/banking background, rural customer settlement experience
Technologies
N/A
Responsibilities
Drive area collection score to 80% and reduce disabled portfolio rate to 15%; Trace and close non-performing accounts over 180 days; Manage collection ambassadors and energy officers; Enforce risk interventions and FSE Kazi usage; Facilitate actions against fraudulent practices; Oversee repossession efforts; Resolve complex customer complaints; Track FPDs/SPDs and poor repayment customers; Lay down daily, weekly, and monthly strategies for collections.
Seniority
Individual Contributor