Gerente de Professional Services
Core
Executive management of strategic client accounts, overseeing software delivery, operational governance, and consultative sales expansion for a SaaS provider serving the Brazilian insurance market.
Role type
Senior Professional Services Manager (Account & Delivery)
Builds
End-to-end policy administration SaaS solutions for regulated insurance sectors
Domain
Insurance technology (InsurTech) / SaaS
Deliverable
client delivery
Required skills
Strategic account management, project delivery governance, consultative sales, cross-functional team leadership, financial performance analysis, stakeholder engagement, risk mitigation, agile/Scrum/Kanban implementation
Preferred skills
Insurance industry experience, PMP or PMI-ACP certification
Technologies
SaaS platforms, Agile/Scrum/Kanban methodologies
Responsibilities
Act as Account Owner for strategic clients, managing executive relationships and ensuring high NPS; Govern project delivery, contracts, SLAs, and operational KPIs; Drive revenue growth through upsell, cross-sell, and contract renegotiation; Coordinate multidisciplinary teams and manage operational risks; Analyze project profitability and support financial forecasting; Develop intermediate leadership and technical specialists
Seniority
Senior, hands-on IC with management responsibilities