Product Manager (Finance & Support Automation)
Required skills
5 to 7+ years Product Management experience in B2B, ideally SaaS and/or platform-heavy products, Fintech background or strong experience with billing, invoicing, or financial systems, Familiarity with support automation tools (e.g., Zendesk, Forethought, Intercom), Strong product judgment: you consistently make good tradeoffs and simplify complexity, Proven ability to influence and align cross-functional teams to deliver outcomes, Data-first mindset: strong analytical skills and comfort owning KPIs and decision-making, Hands-on, high-ownership operator: you take initiative, unblock teams, and ship.
Preferred skills
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Technologies
Zendesk, Forethought, Intercom, SaaS, B2B, platform-heavy products, financial systems, support automation tools
Responsibilities
Define and execute a product vision for Workwize's billing, invoicing, and financial operations stack, building the foundation from the ground up, Own the roadmap for support automation, prioritizing features that reduce manual effort and improve resolution quality at scale, Partner with Engineers, Finance, and Operations team members in a cross-functional team to align on solutions that improve both customer experience and operational efficiency, Regularly update stakeholders, including leadership, on product plans, progress, and outcomes, Use data and KPIs to identify inefficiencies in financial workflows and support operations, guide feature prioritization, and track product performance, You have a bias for action. You look at making the right trade-offs between impact and effort to get to a high-impact launch, Continuously gather and incorporate feedback from internal teams and clients to ensure product updates meet operational goals and customer needs, particularly around billing accuracy and support experience.
Seniority
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Domain
Finance & Support Automation
