Sr. Customer Delivery Manager
Core
Own the full customer lifecycle from deployment to long-term success, serving as the single point of accountability for project delivery, technical configuration, and adoption for enterprise accounts.
Role type
Senior individual contributor Customer Delivery Manager
Builds
AI-powered SaaS solutions for enterprise customers
Domain
Enterprise SaaS, AI deployment, Customer Success
Deliverable
production ML models | product features
Required skills
Project management, technical deployment engineering, customer success management, technical support, stakeholder management, process automation, usage data analysis, UAT coordination, joint success planning
Preferred skills
AI tooling expertise, operational excellence, executive communication
Technologies
SaaS platforms, AI tooling, usage analytics dashboards
Responsibilities
Own end-to-end onboarding and deployment timelines for enterprise accounts; Lead AI-assisted discovery sessions to identify implementation gaps; Act as technical liaison between engineering, DevOps, and customer IT; Monitor adoption metrics and develop intervention strategies; Create and deliver Quarterly Business Review packages with usage analytics.