Customer Support Representative
Core
First point of contact for restaurant teams via chat, email, and phone to troubleshoot issues, provide product training, and identify new ways customers can benefit from the scheduling and payroll platform.
Role type
Customer Support Representative (SaaS)
Builds
7shifts scheduling and payroll platform for restaurant teams
Domain
Restaurant industry + SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, written and verbal communication, web and mobile app navigation, problem-solving, product training development, bug reporting
Preferred skills
SaaS support experience, US Payroll software support, restaurant industry experience, Spanish or French fluency
Responsibilities
Troubleshoot and problem-solve customer concerns via chat, email, and phone; Develop training materials and videos for new customers; Identify new customer benefits and creative solutions; Track requests and report software bugs; Collaborate with the Support team in meetings and discussions
Seniority
Junior, building core skills