Customer Success Manager, Autodesk Forma - Italy
Core
Drive digital transformation in the construction industry by managing relationships with large AECO organizations and increasing adoption of the Autodesk Forma platform.
Role type
Customer Success Manager (Construction Technology)
Builds
Adoption of Autodesk Forma (Autodesk Construction Cloud) platform within client accounts
Domain
Construction Technology / AECO / BIM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Construction industry experience, AEC workflows knowledge, BIM solutions awareness, Autodesk Forma platform expertise, value communication, relationship building, churn mitigation, expansion strategy
Preferred skills
Digital transformation passion, process building, customer challenge analysis, industry trend understanding, product feedback contribution
Technologies
Autodesk Forma, Autodesk Construction Cloud, CDE solutions
Responsibilities
Manage account relationship health, develop Customer Success Plans with documented value, improve platform adoption by solving customer challenges, mitigate churn risk, guide expansion discussions, become an expert in the platform functionality and roadmap