Customer Account Executive
Core
Onsite account support role managing aftersales service, logistics, and customer relations for OEM accounts.
Role type
Customer Account Executive
Builds
Aftersales service support, sales quotations, routine reports, and logistics coordination
Domain
Aerospace/Defense (OEM) + Aftersales Service
Deliverable
client delivery
Required skills
Sales quotation generation, customer complaint resolution, stakeholder coordination, ERP data management, warranty claim administration, logistics coordination, marketing event support
Preferred skills
None stated
Technologies
ERP systems
Responsibilities
Generate sales quotations and follow up to closure, maintain customer rapport through routine communication, coordinate internal meetings for job induction and closing, administer shipping and invoicing, document sales and customer records in ERP, interface with OEM HQ for warranty claims and spares inventory, participate in marketing events, support 24/7 AOG hotline rotation, travel occasionally
Seniority
Individual Contributor