Customer Account Executive
Core
Onsite account support role handling aftersales service, logistics, warranty claims, and customer relationship management for OEM accounts.
Role type
Customer Account Executive
Builds
Supports business development and customer retention through account management and logistics coordination
Domain
Aerospace/Defense (OEM) + Logistics
Deliverable
client delivery
Required skills
Sales quotation generation, customer complaint resolution, stakeholder coordination, ERP data management, warranty claim administration, logistics coordination, marketing event support, compliance adherence
Preferred skills
24/7 on-call rotation availability, occasional travel
Technologies
ERP systems
Responsibilities
Generate sales quotations and follow up to closure, maintain customer status and sales reports, handle customer queries and complaints, coordinate shipping and invoicing, administer warranty claims and spares inventory, interface with OEM HQ, support 24/7 AOG hotline rotation
Seniority
Individual Contributor
