Customer Success Manager H/F
Core
Own the full post-onboarding lifecycle for a portfolio of strategic banking clients, ensuring platform adoption, service quality, and long-term satisfaction for a B2B SaaS banking platform.
Role type
Customer Success Manager
Builds
Client success and platform adoption for Core Banking Solutions
Domain
Fintech / Core Banking / B2B SaaS
Deliverable
client delivery
Required skills
Client relationship management, account intelligence, stakeholder communication, crisis communication, international operations, roadmap follow-up, usage monitoring
Preferred skills
Technical understanding of banking architectures, C-level engagement
Technologies
None stated
Responsibilities
Master client environments (architecture, integrations, configurations), map client organizations and decision-making circuits, conduct ongoing market and usage monitoring, structure and lead client rituals (reviews, steering committees), provide regular account status updates, operate confidently in international contexts
Seniority
Individual Contributor
