Client Enablement Associate
Core
Build seamless customer product onboarding and configuration experiences for Airwallex clients across EMEA and globally, ensuring accounts are ready for transaction processing.
Role type
Client Enablement Associate (Operations)
Builds
Customer onboarding workflows, account configurations, and pricing setups for global businesses
Domain
Global payments and financial technology
Deliverable
product features
Required skills
Payment industry operations expertise, account configuration management, stakeholder collaboration, process improvement, project management, data analysis
Preferred skills
JSON parsing, API documentation familiarity, SQL/BigQuery/Excel proficiency, startup environment adaptability
Technologies
JSON, API documentation, Excel, Looker, BigQuery, SQL
Responsibilities
Act as a key knowledge source for Airwallex configuration topics; amend account pricing per commercial requests; collaborate with solution engineers to apply configuration requests; gather and summarize improvement opportunities in onboarding processes; develop and manage functional programs for EMEA operational goals; maintain and update customer account settings and pricing throughout the relationship lifecycle.
