Senior Customer Service Officer
Core
Senior Customer Service Officer coordinating daily workflow, managing orders and freight bookings, and resolving issues for a national transport and logistics network.
Role type
Senior Customer Service Officer (Logistics/Transport)
Builds
Customer service operations for a national produce transport network
Domain
Transport and Logistics
Required skills
Customer service in high-volume environments, order and freight management, stakeholder liaison, process improvement, team guidance, operational planning
Preferred skills
Transport or ticketing system experience, leadership development potential
Responsibilities
Coordinate daily customer service workflow, manage customer orders and freight bookings, liaise with depots to resolve issues, support and guide team members, identify process improvement opportunities
Seniority
Senior, hands-on IC with leadership pathway