Client Services Officer
Core
Provide administration and client service support within a busy engineering department, acting as the first point of contact for client enquiries and coordinating projects.
Role type
Client Services Officer (Administrator)
Builds
Project tracking, quotes, fee proposals, purchase orders, and project documentation for an engineering team.
Domain
Engineering / Construction / Utilities
Required skills
Administration, customer service, project coordination, data entry, communication, relationship building, attention to detail, computer systems proficiency
Preferred skills
Engineering/construction/trades/utilities experience, SimPRO experience, invoicing/accounts receivable/job costing experience
Responsibilities
Act as the first point of contact for client enquiries and provide timely, professional support. Set up and maintain project tracking using SimPRO. Coordinate network applications and approvals with Essential Energy. Prepare quotes, fee proposals, purchase orders and project documentation. Assist with invoicing, receivables and job costing. Manage the shared inbox, document control and general administrative tasks. Liaise with clients, suppliers and internal stakeholders to support the smooth delivery of projects.
Seniority
Mid-level, hands-on IC