Senior Product Manager, Onboarding

Required skills

5 to 10 years of overall professional experience, Experience in product management, go-to-market propositions, product design, product planning and development, Experience taking products from ideation to delivery, ideally at global scale, Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences, Bachelor’s degree or higher with exemplary academic achievements

Preferred skills

Solid understanding of Onboarding, UX/UI, KYC and/or Risk, Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry

Technologies

Responsibilities

Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption, Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow, Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey, Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers

Seniority

Senior

Domain

Financial services, Payments, Software