Principal / Senior Product Manager, Institution Onboarding Experience (KYB)
Core
Own and enhance OKX's compliance systems, specifically designing and optimizing the institutional onboarding experience (KYB) for business and enterprise customers.
Role type
Senior Product Manager (Compliance/Onboarding)
Builds
Institutional onboarding workflows, identity verification flows, and account activation systems for crypto exchange clients.
Domain
Fintech / Cryptocurrency / Regulatory Compliance
Deliverable
product features
Required skills
Product strategy and roadmap ownership, user experience design for complex ecosystems, data-driven decision making, systems thinking, cross-functional collaboration, regulatory requirement translation
Preferred skills
B2B or enterprise platform experience, onboarding/identity verification background, workflow automation knowledge, financial services domain familiarity
Technologies
Compliance systems, case management systems, back-office tooling
Responsibilities
Own end-to-end product strategy and roadmap for institutional clients, identify and reimagine friction points in the customer journey, collaborate with compliance and operations to translate policy into product solutions, use data and research to prioritize improvements, simplify complex processes through design and automation, drive alignment across stakeholders to balance UX, business needs, and regulatory obligations
Seniority
Senior, hands-on IC