Lead Engineer - CMBD, Discovery & Intergration
Core
Lead the technical spine of the ServiceNow CMDB, including Discovery, Service Mapping, CSDM modeling, and integrations to ensure accurate configuration data for operational resilience and security.
Role type
Senior IC ServiceNow CMDB Lead Engineer
Builds
A trusted, consolidated source of configuration truth (CMDB) and service topology maps for a global digital enterprise.
Domain
IT Operations Management (ITOM) / Configuration Management Database (CMDB)
Required skills
ServiceNow CMDB administration, ServiceNow Discovery, ServiceNow Service Mapping, CSDM modeling, IntegrationHub ETL, ServiceNow scripting (JavaScript), Flow Designer, Business Rules, Automated Test Framework (ATF), ITIL 4 practices, AWS/Azure integration, technical leadership, mentoring.
Preferred skills
ServiceNow certifications (System Admin, CMDB, Discovery, Service Mapping), ITIL 4 Foundation, biopharmaceutical/life sciences industry experience, GxP experience, ServiceNow Predictive Intelligence, vulnerability management tooling.
Technologies
ServiceNow, IntegrationHub, MID Servers, Service Graph Connectors, CMDB Health, Data Manager, Flow Designer, ATF, AWS, Azure, REST/SOAP APIs.
Responsibilities
Act as technical authority for CI classes, attributes, and relationships; optimize IRE rules and reconciliation; build and resolve issues in asset identification and service visualization; define and socialize CSDM modeling patterns; engineer robust integrations for cloud, endpoint, security, and network sources; set technical standards and review solution designs; automate quality checks and lifecycle controls using scripting and Flow Designer.
Seniority
Senior, hands-on IC with leadership responsibilities