OneSource Support Specialist (EST)
Core
Deliver exceptional, personalized Patient Support Program (PSP) support to patients with rare and ultra-rare diseases, ensuring treatment adherence and resolving non-clinical issues.
Role type
Patient Support Specialist (High-touch)
Builds
Long-term customized treatment adherence support and patient onboarding for Alexion products.
Domain
Biopharmaceuticals / Rare Diseases
Required skills
Case management, insurance reimbursement navigation, CRM documentation, adverse event reporting, cross-functional collaboration, patient education, financial assistance program enrollment, vaccination coordination.
Preferred skills
BA/BS degree, patient contact center experience, rare disease experience, deep understanding of managed care and infused therapy reimbursement, familiarity with 'buy and bill' therapy.
Technologies
CRM systems, PV Event Reporting Tool, phone/video communication systems.
Responsibilities
Provide initial onboarding and long-term adherence support; communicate Benefit Investigation results and financial support eligibility; enroll patients in assistance programs; conduct coverage reverification; connect patients to advocacy groups; assist with vaccinations; report adverse events; coordinate HCP needs and resolve access issues; educate patients on product administration and switching.