Customer Service and Sales Officer - Malawi
Core
Deliver customer service and sales for British Council's English and Exams programmes, converting enquiries into registrations and supporting examination service delivery.
Role type
Customer Service and Sales Officer
Builds
Customer registrations and examination service revenue
Domain
Education / Exams
Deliverable
product features
Required skills
Customer service, Sales, Marketing, Negotiation, Data management, Social media management, Payment processing, Administrative tasks, Lead nurturing, Objection handling
Preferred skills
Customer Service Professional Qualification, Sales training
Technologies
Social media platforms, Payment systems, CRM (implied by data management)
Responsibilities
Handle enquiries across multiple channels, Convert enquiries into registrations, Process examination registrations and payments, Manage social media enquiries and complaints, Maintain customer records, Support audit and quality standards
Seniority
Individual Contributor
