Customer Service Representative
Core
Deliver excellent customer service by handling enquiries, registrations, and payments across centers and digital channels, converting enquiries into registrations, and supporting income growth through upselling and cross-selling.
Role type
Customer Service Representative (Sales & Conversion)
Builds
Customer registrations and revenue for British Council education and cultural programs
Domain
Education, Culture, and International Relations
Deliverable
product features
Required skills
Customer service, Sales, Marketing techniques, Negotiation, CRM systems, Multinational environment experience
Preferred skills
Education or hospitality industry experience
Responsibilities
Handle customer enquiries and registrations, Convert enquiries into paid registrations, Upsell and cross-sell products, Achieve customer service and income targets
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