Hourly Paid - Customer Services Representative
Core
Deliver consistent, high-quality customer experiences across face-to-face, phone, email, web chat, and social media channels as the first point of contact for enquiries, registrations, complaints, and transactions.
Role type
Customer Service Representative
Builds
Customer satisfaction, loyalty, and advocacy while supporting sales and retention targets
Domain
Education / Cultural Exchange (British Council)
Deliverable
client delivery
Required skills
Multi-channel communication, CRM and registration platform usage, data entry accuracy, compliance adherence, product knowledge retention, sales opportunity identification
Preferred skills
Service-to-sales conversion experience, proficiency with digital tools and online registration systems
Responsibilities
Handle enquiries, complaints, and registrations professionally; maintain accurate data entry on CRM systems; recommend suitable products and services; provide feedback on customer needs; support operational processes like booking consultations and payments; continuously develop knowledge of products and policies