IT Coordinator
Core
Provide hands-on IT support, maintain infrastructure and hardware, and manage incidents/assets for British Council colleagues across Bulgaria.
Role type
IT Support Officer / ICT Coordinator
Builds
Reliable IT services enabling colleagues to work effectively
Domain
Education / Cultural Relations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows server administration, IT Service Management tools, Active Directory, Azure AD/Intune, SCCM, hardware troubleshooting, network configuration, asset tracking
Preferred skills
Experience in IT support teams, knowledge of Microsoft Office
Technologies
Windows Server, Active Directory, Azure AD, Intune, SCCM, ServiceNow, Chromebooks, iPads, tablets
Responsibilities
Maintain server room and local IT infrastructure; coordinate local and central IT suppliers; conduct IT inductions for new joiners; manage incidents and assets; track IT assets through ServiceNow; implement digital guidelines and ensure compliance; support procurement of IT equipment; provide specialist support to Teaching Centres and Exams departments
Seniority
Mid-level, hands-on IC