B2O Service Delivery Coordinator (Exam)
Core
Coordinate and oversee the operational delivery of examination services to institutional clients, ensuring accuracy, efficiency, and compliance with policies and regulations.
Role type
Service Delivery Coordinator (Exams)
Builds
Operational processes for exam registration, scheduling, billing, and post-exam administration for university and professional exams.
Domain
Education / Examinations
Deliverable
client delivery
Required skills
Process management, organizational skills, deadline management, staff/contractor supervision, compliance and safeguarding understanding, secure service delivery coordination
Preferred skills
Teaching or Exams operations knowledge, shared services/outsourced delivery experience, financial workflow support, Lean Six Sigma qualification
Technologies
British Council systems
Responsibilities
Coordinate operational delivery of exam services, manage registration and scheduling, track billing and payments, communicate with UK Examination Boards, monitor operational performance, manage escalations, provide guidance and training to teams
Seniority
Mid-level, operational coordination