Examiner Co-ordinator (Operations)
Core
Deliver high quality and fair delivery of operations for internal and external stakeholders, awarding bodies, and test takers within the IELTS Operations department.
Role type
Operations Coordinator (Exams)
Builds
Operational processes for certifications, assessments, and training schedules for global exam operations.
Domain
Education / Language Testing / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Managing back/front end operations teams, Analytical skills with attention to detail, Proficient in MS Office applications, Planning and prioritization, Decision-making, Proactive problem analysis and resolution
Preferred skills
Working in dispersed teams, Reacting positively to change, Experience with Exams Processes in secured environments
Technologies
MS Excel, ISO 27001, ISO 22301
Responsibilities
Arrange certifications and assessments, Ensure training takes place per schedule and follow up on effectiveness, Manage operational requirements for training, Prepare and analyze MIS data reports and management dashboards, Coordinate with Examiners and Global Marking Team, Manage team schedules, attendance, breaks, and shifts, Conduct team meetings and one-on-one sessions, Monitor service quality and submit corrective action reports, Ensure compliance with BCMS policies and information security standards
Seniority
Mid-level, hands-on IC