Systems Lead (CRM)

United Kingdom💼 Full-time🗓 2026-09-22 → 2026-09-24

Core

Drive configuration, optimization, and adoption of the CRM platform to support high-quality customer engagement and operational workflows.

Role type

Senior IC CRM Systems Lead

Builds

CRM platform enhancements, automation workflows, and integration solutions

Domain

Non-profit / Customer Relationship Management

Deliverable

production ML models | product features | dashboards & analysis

Required skills

CRM configuration, CRM troubleshooting, CRM automation, system integrations, data quality management, workflow design, AI-enabled capabilities, change management, stakeholder collaboration, documentation

Preferred skills

Salesforce expertise, Agentic AI implementation, digital transformation strategy

Technologies

Salesforce, AI tools, automation platforms

Responsibilities

Maintain system stability and performance, manage configuration changes, conduct quality assurance activities, monitor platform effectiveness, lead optimization initiatives, manage the CRM change request pipeline

Seniority

Senior, hands-on IC

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About britishcouncil

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.