Principal Engineer, Customer Quality
Core
Principal Engineer serving as the primary interface for customer quality complaints, root cause analysis, and corrective actions across global operations.
Role type
Principal Engineer, Customer Quality
Builds
Customer quality solutions and continuous improvement plans for industrial, transportation, and electronics markets.
Domain
Industrial manufacturing / Electrical energy transfer / Quality Management Systems
Deliverable
client delivery
Required skills
8D problem solving, requirements management, change management, failure analysis, reliability engineering, audit facilitation, product lifecycle management, complex assembly knowledge, global operations understanding
Preferred skills
Semiconductor manufacturing principles, automotive/medical standards audit experience, safe launch procedures, product/process transfer activities
Technologies
ISO9000, IATF16949, VDA, ISO13485
Responsibilities
Act as focal point for customer quality communications and complaints; Establish and deploy global customer quality standards; Facilitate Product change management (PCN); Work with factories to organize and facilitate customer audits; Support business reviews and new business opportunities; Prepare quality performance summaries and lead Quality Improvement Plans (QIPs); Support customer product inquiries for existing and new products.
Seniority
Principal, hands-on IC with strategic alignment
